Delivering
our Promise

Annual Report
& Accounts
2017

Download the 2017 Annual Report

2017
Highlights

  • 0m

  • Revenue

  • (up 20% on 2016)

  • 0m

  • Adjusted EBITDA

  • (up 23%)

  • 0m

  • Profit before

  • tax

  • 0m

  • RevPAR

  • (up 10%)

  • 0%

  • EBITDA

  • (up from 41.4%)

  • 0m

  • Spent on

  • hotel aquisitions

0

Total pipeline of rooms

  • 5 new hotels and 4 major extensions under construction
  • 4 new hotels in planning process
  • All on time and within budget

0bn

In hotel assets

  • Balance Sheet continues to strengthen
  • €53 million Net Upward property revaluation reserve
  • Net debt of Adjusted EDITDA 1 of 2.4x

Chairman's
Statement

It is my pleasure to report that 2017 was a year of further growth and success for Dalata. During the year we added 265 rooms to our portfolio and continued our planned expansion in the UK. We also progressed the construction of new hotels on two sites in Dublin, one in Belfast and one in Cork. Meanwhile, assets acquired in 2016, including the Clayton Hotel, Burlington Road, have been integrated very successfully into the Group.

Our culture is people-centred, with real decision-making power devolved to those responsible for the delivery of service to our guests.

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Chairman's Overview

Pat's
Review

  • 0

  • Clayton Hotels

  • 5,100 Rooms

  • 0

  • Maldron Hotels

  • 1,757 Rooms

Over the past few years we put together a group of hotels that are well located, modern and well invested. We have developed two hotel brands that have significant traction, particularly in the Irish market, and are growing in the UK market.

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Pat's Review

The
Dalata Way

We are a people business!

We create a culture dedicated to service excellence and fairness, where our people can contribute their individual talents to growing a sustainable business that manages its social and environmental impacts responsibly. We continue to advance the wellbeing of the people we engage with, work with and serve.

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The Dalata Way

Markets &
Business
Model

Revenue

  • Dublin58
  • ROI22
  • UK20

Owned & Leased Rooms

  • Dublin54
  • ROI22
  • UK24

What we do

Dalata is a hotel owner, operator and brand owner. The Group operates 38 hotels, of which 26 are owned, nine are leased and three are operated under management contract.

ROI Visitor Numbers

ROI GDP Growth

ROI Visitor Numbers

ROI GDP Growth

Ireland

2017 was a record year for Irish tourism with the industry worth an estimated €8.7 billion annually. Trips to Ireland reached 9.9m, up 3.6% on 2016.

UK

The UK tourism industry is enjoying record numbers with an estimated 6% increase in international visitors to 39.9 million in 2017 and an 11.6% increase in expenditure to £25.1 billion.

Dublin

3,992

Rooms

Cork

411

Rooms

Galway

412

Rooms

Limerick

300

Rooms

Belfast, London, Manchester, Birmingham, Leeds, Cardiff.

Key Cities

In Dublin our 3,992 rooms gives the group a 20% market share; Cork, 411 rooms (17% market share); Galway, 412 rooms (13%) and Limerick 300 rooms (16%). These four cities account for 91% of the group’s business in the Republic of Ireland. Currently the group has UK hotels in Belfast, Derry, Cardiff, Birmingham, Manchester, Leeds and London.

What differentiates us

Dalata exclusively owns and operates it's own hotel brands. As the exclusive owner/operator we haveinvested in the resources to bring a singular focus to the maximisation of the return on investment in each individual hotel. One voice, one goal and full control.

The vertical integration of the business combined with our decentralised management structure allows us to develop a distinctive customer experience and brand integrity in the fragmented market segment in which we operate.

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Business Model

Strategic
Priorities

Our strategic objective is to develop a sustainable business that creates long term value for our shareholders and respects the interests of our wider stakeholders, our employees, customers, suppliers and communities. The Board is engaged in the process of strategy development and approves the long term objectives and strategy.

0k

Customer reviews

0

Red Bean Roastery coffee docks opened

0

Grain & Grill restaurants opened

2017 Progress

Delivering Our Promise

We are driven to improve customer experience through continuous engagement and investment to meet ever rising expectations.

265

Net increase in owned & leased rooms

850

Rooms added to the pipeline

20

UK provincial cities identified for development potential

2017 Progress

Delivering Our Promise

We currently have a pipeline of over 2,200 new rooms and are seeking opportunities to expand our portfolio in the UK. We are confident that we will meet our goal of securing a further 1,200 rooms in 2018.

160

Structured programme participants in 2017

4

2017 Altitude Programme promotions to General Manager

2,600

Workshop & webinar participants in 2017

2017 Progress

Delivering Our Promise

Developing our own people is a key strategic objective and we now have the capacity to resource the management teams for our new hotels from within the group.

14.6m

Investment in bedroom & ground floor refurbishments

889

Room refurbishments

30

New websites

2017 Progress

Deliver Our Promise

We have developed our own brands and are investing in the physical product and in digital technologies to support the brands and maximise the return on investment in the hotels we have acquired.

Our
Brands

We own all our brands and are the sole operators to ensure consistency and control of standards.

Clayton and Maldron are Ireland's two largest hotel brands with a growing presence in the larger cities in the UK.

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Our Brands

Responsible
Business
Report

Our approach to responsible business is embedded in our values as a Group. We aim to do business in an ethical way.

By embracing our values and engaging with our stakeholders, we can achieve our strategic objectives and create shareholder value in a responsible and sustainable way. In 2018 we have started an internal review of our sustainability programmes and will develop a renewed strategy and vision. Through this we can enhance the Company’s resilience to external environmental and social challenges while improving the experience of our customers.

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Business Report

Governance

“At Dalata we are firmly committed to maintaining the highest standards of corporate governance. Dalata seeks to comply with all requirements of the UK Corporate Governance Code 2016, the Irish Corporate Governance Annex and best practice generally in respect of its corporate governance practices.”

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Governance